Frequently Asked Questions
Everything you need to know about shopping with Alex Mill.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your order sooner.
Can I change or cancel my order once it's placed?
Our team works quickly to process orders, so we have a very limited window to make changes. Please contact our customer service team immediately, and we will do our best to assist you before the order ships.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.
How do I care for my Alex Mill garments?
To ensure the longevity of your clothes, we recommend following the specific care instructions on the interior garment tag. Generally, we suggest washing in cold water and laying flat to dry for our cotton and linen pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.